Terms of service
TERMS OF SERVICE
Last Updated: November 4, 2026
Welcome to mivello. These Terms of Service govern use of https://mivello.shop and purchases made through the online store, subject to mandatory consumer protection laws.
1. ELIGIBILITY
Customers must have legal capacity to make purchases or appropriate permission from a parent or guardian.
Website use must comply with applicable law.
2. PRODUCT INFORMATION
We make reasonable efforts to provide accurate descriptions, images, prices, and availability information.
Minor appearance variations may occur due to display settings or manufacturing differences.
Product offerings may change when necessary.
3. ORDER ACCEPTANCE
Submitting an order constitutes an offer to purchase.
An automated confirmation acknowledges receipt but does not necessarily establish acceptance.
We may verify payment, product availability, and shipping eligibility before fulfillment.
If a paid order cannot be fulfilled, an appropriate refund will be issued.
4. PRICING AND PAYMENT
Prices and applicable charges are disclosed before checkout completion.
Customers must provide accurate billing information and use authorized payment methods.
Genuine pricing errors will be addressed according to applicable consumer law.
5. SHIPPING AND DELIVERY
Orders are generally processed within 2–3 business days.
Estimated shipping transit is 20–45 calendar days after dispatch.
Orders with a merchandise subtotal greater than $30 USD qualify for free standard shipping.
Please review our Shipping Policy for details. Mandatory delivery rights remain unaffected.
6. TAXES AND IMPORT CHARGES
Applicable sales taxes, VAT, and import-related obligations will be handled according to law.
Customers will not be required to pay additional import duties or delivery-related taxes beyond the total disclosed at checkout.
7. RETURNS AND REFUNDS
Eligible merchandise may be returned within 30 calendar days after delivery using our authorized free return process.
Approved refunds typically appear in the original payment account within 3–7 business days after issuance, subject to applicable statutory deadlines.
8. CUSTOMER RESPONSIBILITIES
Customers agree to provide accurate billing, contact, and shipping details.
Fraudulent transactions, unauthorized access, malicious software, and unlawful disruption of website operations are prohibited.
9. INTELLECTUAL PROPERTY
Original website text, images, graphics, branding, and other protected content belong to their respective rights holders.
Unauthorized commercial reproduction or distribution is prohibited.
10. THIRD-PARTY SERVICES
Our store may use Shopify, payment processors, delivery carriers, and other independent providers.
Their separate terms may apply without reducing mandatory consumer rights.
11. WEBSITE OPERATION
We make reasonable efforts to maintain a secure and functional website.
Temporary technical interruptions, errors, or maintenance may occur.
12. LIABILITY
Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence, or any right or liability that cannot lawfully be excluded.
Other limitations apply only where permitted by law.
13. GOVERNING LAW
The applicable governing law depends on the verified legal identity and jurisdiction of the actual contracting seller.
Mandatory consumer protections in relevant jurisdictions, including the United Kingdom, remain unaffected.
14. CHANGES
We may update these terms when operational or legal requirements change.
Revisions will not retroactively remove rights arising from completed purchases.
15. CONTACT
Store Name: mivello
Website: https://mivello.shop
Customer Service Email: tsancarbarbasse@outlook.com
The verified legal name and business address of the actual contracting seller must be added before publication.