Privacy policy

PRIVACY POLICY
Last Updated: November 4, 2026

This Privacy Policy explains how the mivello online store collects, uses, discloses, and protects personal information when customers visit https://mivello.shop, place an order, or contact customer support.

1. INFORMATION WE COLLECT
We may collect:
- Names, email addresses, and telephone numbers.
- Billing and shipping addresses.
- Purchase details and order history.
- Customer account information where applicable.
- Customer service requests and correspondence.
- Technical information, including IP addresses, browser and device characteristics, and website interactions.

Complete payment card credentials are handled by authorized payment processors. We receive relevant transaction details needed to manage orders and refunds.

2. HOW INFORMATION IS USED
We may process personal information to:
- Process orders and payments.
- Prepare and deliver purchases.
- Provide tracking information and order updates.
- Handle returns, refunds, and exchanges.
- Respond to customer support inquiries.
- Protect against fraud and maintain website security.
- Improve the shopping experience.
- Send marketing communications where lawfully permitted.
- Meet applicable legal, accounting, and tax requirements.

3. LAWFUL BASES
Where required by applicable data protection law, processing may rely on contract performance, compliance with legal obligations, legitimate interests, or consent.

4. COOKIES AND TRACKING
Our website may use essential cookies for shopping carts, checkout, security, and customer preferences.

Optional analytics and advertising technologies may be used where configured. Where legally required, we request consent for non-essential tracking technologies.

Customers may manage available preferences through website privacy controls or browser settings.

5. DISCLOSURE TO SERVICE PROVIDERS
Necessary information may be shared with Shopify, payment processors, fulfillment partners, shipping carriers, fraud prevention services, support providers, and configured analytics or marketing vendors.

We may also disclose information when required by law.

6. SHOPIFY PLATFORM
Our online store uses Shopify's e-commerce infrastructure.

Shopify may process customer information to provide platform services and for other purposes explained in its applicable privacy notices.

For more information, visit https://www.shopify.com/legal/privacy.

7. INTERNATIONAL DATA TRANSFERS
Information may be processed outside the customer's country of residence. Appropriate international transfer safeguards will apply where legally required.

8. DATA SECURITY
We use reasonable technical and organizational safeguards designed to protect personal information from unauthorized access, alteration, disclosure, or loss.

No electronic system is entirely secure.

9. DATA RETENTION
Personal information is retained for as long as reasonably necessary to manage transactions, provide customer support, prevent fraud, keep legally required records, and comply with applicable obligations.

10. YOUR PRIVACY RIGHTS
Depending on applicable law, customers may have rights to access, correct, delete, restrict, or transfer qualifying personal information.

They may also object to certain processing, withdraw consent, or opt out of specified advertising-related uses.

11. UNITED STATES PRIVACY RIGHTS
Residents of certain US states may have additional rights under applicable state privacy laws where those laws apply to the actual merchant.

12. UNITED KINGDOM PRIVACY RIGHTS
UK customers may have rights under the UK GDPR and related legislation, including the right to complain to the UK Information Commissioner's Office.

13. MARKETING COMMUNICATIONS
Customers may unsubscribe from promotional communications using the unsubscribe instructions or by contacting us.

Necessary transactional communications may continue.

14. CHILDREN'S PRIVACY
Our website is not directed to children making independent purchases.

We do not knowingly collect children's information contrary to applicable law.

15. POLICY CHANGES
We may revise this policy to reflect changes in our services, technology, or legal obligations.

Updates will be published on our website.

16. PRIVACY CONTACT
Store Name: mivello
Website: https://mivello.shop
Customer Service Email: tsancarbarbasse@outlook.com

The verified legal identity and address of the actual data controller, together with disclosures reflecting the store's real tracking configuration, must be confirmed before publication.