Refund policy
RETURN AND REFUND POLICY
Last Updated: November 4, 2026
Thank you for shopping with mivello. We want customers to have a clear and fair process for returns, exchanges, and refunds on purchases made through https://mivello.shop.
1. 30-DAY RETURN PERIOD
You may request a return within 30 calendar days after your order is delivered.
For change-of-mind returns, merchandise should be in its original condition, unused or unworn beyond reasonable inspection, and accompanied by proof of purchase. Original packaging and accessories should be included where reasonably possible.
These requirements do not limit legal rights concerning defective, damaged, or incorrectly described products.
2. FREE RETURN SHIPPING
We provide free return shipping for eligible returns requested within the 30-day return period.
To begin a return, email tsancarbarbasse@outlook.com with your order number and the products you wish to return.
Our customer service team will provide an authorized return address and a prepaid shipping label or another return arrangement at our expense.
Do not send merchandise to an unconfirmed business address. Our return processing facility may differ from our correspondence address.
3. RETURN PROCEDURE
- Contact customer support within 30 days of delivery.
- Include your order number and relevant product details.
- Follow the authorized return instructions.
- Keep proof of shipment until the request is resolved.
4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives.
If an item is damaged, defective, or incorrect, contact us as soon as reasonably possible. Include a description of the issue and photographs where available.
We will provide an appropriate repair, replacement, or refund in accordance with applicable consumer law.
5. REFUND PROCESSING
Once we receive the returned goods or sufficient evidence of their return, we will review the request.
Approved refunds are issued to the original payment method.
Funds typically appear in your account within 3–7 business days after the refund is issued, depending on your bank or payment provider.
Where statutory refund deadlines apply, those deadlines take priority over this estimated banking period.
6. EXCHANGES
Exchanges depend on product availability. Please contact us before returning products for an exchange.
If a direct exchange is unavailable, an eligible return and separate new purchase may be arranged.
7. CANCELLATIONS
Contact customer support promptly if you wish to cancel an order.
We will attempt cancellation before dispatch. Orders already shipped may follow the return procedure. Mandatory consumer cancellation rights remain unaffected.
8. SHIPPING FEES AND TAXES
Orders with a merchandise subtotal greater than $30 USD qualify for free standard shipping.
Customers will not be asked to pay additional import duties, customs clearance fees, or delivery-related taxes beyond the amount disclosed at checkout.
Applicable sales tax, VAT, and other legal tax obligations will be handled according to relevant law.
9. UK CONSUMER RIGHTS
Eligible UK consumers generally have 14 days after receiving goods to cancel an online purchase without giving a reason, followed by another 14 days to return the goods.
Qualifying refunds, including standard outbound delivery costs where applicable, will be processed within statutory deadlines.
Certain legal exceptions may apply, including some custom-made or opened, sealed hygiene-sensitive products.
Our 30-day free return program does not reduce any mandatory consumer rights.
10. CUSTOMER SUPPORT
Store Name: mivello
Website: https://mivello.shop
Customer Service Email: tsancarbarbasse@outlook.com
Please contact us before mailing a return so that we can provide the correct return instructions.